Shipping policy
Free shipping on every order. There is no minimum order value and no delivery surcharge at checkout, whatever the size of the item or where in the United States it is going.
Processing and delivery times
Orders are processed within 1 business day. Delivery within the United States then takes 4–6 business days from dispatch. Both are counted in business days, so an order placed late on a Friday is processed on Monday.
Large items — refrigerators, ranges, riding mowers and similar — ship by freight carrier rather than parcel courier. The carrier contacts you to arrange a delivery window before delivery.
What delivery includes
Delivery is to the address supplied with the order. For freight items this means kerbside delivery or to the nearest accessible doorway. The carrier is not obliged to carry goods upstairs, unpack them, connect or install them, or remove an old appliance or its packaging. Installation is not included in any order — see Installation.
Tracking
Tracking details are emailed when the order ships. If they have not arrived, check your spam and promotions folders, then email support@vellorasupply.shop with your order number and we will resend them.
Damaged or missing deliveries
If an item arrives damaged, photograph it before unpacking further and email the photograph to support@vellorasupply.shop within 48 hours of delivery. We replace where we can and refund where we cannot. The window is short because a carrier claim cannot be made without prompt evidence of damage in transit.
If tracking shows an order delivered and you do not have it, contact us within the same 48 hours.
Delivery area
We ship within the United States. Prices are shown in USD and sales tax is calculated and added at checkout.
Contact
Vellora Supply, 3470 Marvin St, Santa Maria, California, 93455, United States. Email support@vellorasupply.shop, telephone +1 805 361 0250.