Refund policy
You may request a return within 30 days of receiving your order. Returns must be approved by us before anything is sent back, and returned items must be unused, uninstalled and in their original packaging.
Requesting a return
Email support@vellorasupply.shop with your order number and the item you wish to return. We will reply with a return authorisation and the address to send it to. Please do not ship anything before you have that authorisation: an unannounced parcel cannot be matched to an order, and we cannot refund goods we cannot identify.
Items that cannot be returned
The following cannot be returned once used, and on a catalogue where a large part of the range is fuelled or motorised this matters more than it would elsewhere:
- outdoor power equipment that has been used to cut grass or operated outdoors
- anything that has held fuel, oil or other operating fluids
Equipment that has been run cannot be resold as new, and equipment that has held fuel or oil cannot be shipped as clean freight. Please confirm dimensions, specification and power supply before first use.
Return shipping
Where an item is returned because it is no longer wanted, return shipping is the customer's responsibility. Where an item arrived damaged, faulty or was not what was ordered, we cover the return and you are not charged.
Refunds
Once a returned item reaches us and has been inspected, the refund is issued to the original payment method. Card issuers then take their own few business days to post it to the account. We will tell you when the refund has been issued.
Damaged, faulty or incorrect items
These are not returns. Email support@vellorasupply.shop within 48 hours of delivery with a photograph and we will handle it as a delivery problem — replacement or refund, at no cost to you.
Warranty claims
Covered by the manufacturer's warranty. A fault appearing after the 30-day return window is a warranty matter, governed by the manufacturer's terms and handled by them. We do not offer a separate store guarantee of our own. Contact us anyway and we will tell you who to approach and what they will require.
Contact
Vellora Supply, 3470 Marvin St, Santa Maria, California, 93455, United States. Email support@vellorasupply.shop, telephone +1 805 361 0250.